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Calling24o7 BPO Pvt Ltd

Pune, Maharashtra

Job description

Customer Relationship Executive

We’re Looking For Graduate Candidate to start their careers in Customer Relationship Executive with Strong communications skills & Strong call handling skills and active listening.

Ensure that a full understanding of the client’s needs are obtained and used as a key driver to the matching of careers

Build sustainable relationships and trust with customer through open and interactive communication

Excellent communication and presentation skills

Provide accurate, valid and complete information by using the right methods and systems.

Track record of over-achieving quota.

Ability to multi-task, prioritize, and manage time effectively

It is an in-office job.

Responsibilities –

• Manage calls of the customers, post payment for documentation and issuance of policy.
• Identify and assess customers’ needs to achieve satisfaction
• Implement processes for consistent team handling of customer complaints
• Analyzes and reports performance data on customer escalation trends and business improvement plans
• Plans, develops, and administers customer service improvement programs in alignment with company objectives- Implements company policy, procedures, standards, and goals
• Partners with cross-functional leaders to isolate and resolve systemic issues based on customer and employee feedback

Role: Customer Relationship Executive

Experience:  Customer service: 1 year (Preferred)

Undergraduates/Freshers can also apply

Age: completed 18yrs of Age

Department:  Customer Success

Employment Type: Full Time

Role Category: Back Office

Industry Type: Non IT

Education :  12th Pass (required)

Graduate and above.

Pay: ₹17,000 – ₹20,000 month

Time: –

Notice period:– Immediate join

Languages: Fluent English (Required)

Benefits:

• Provident Fund
• Health insurance

Schedule:

• Day shift
• Morning shift
• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Required Skill Set:

• Good fluency in English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Willing to work in Rotational shifts and Rotational week off.

Key Skills:

• Customer support
• Customer service
• Negotiation
• Planning and analysis
• Basic knowledge of Computer
• Strong Knowledge in MSOFFICE.
• Typing
• Complaint management components
• Communication skills

Company Note: ONLY CANDIDATES LOCATED IN PUNE CAN APPLY AND OTHER CANDIDATES WILL NOT BE CONSIDERED.

We are also accepting applications for this profile from Call Center, BPO, Telecaller, Telecalling, Customer Care Executive, Customer Relationship Executive, Customer Service Executive.

Work Location: In person

Speak with the employer
Contact – HR Ashwini – 9529767867

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