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Grow Elite Pvt Ltd

Pune, Maharashtra

Job description

Client Relationship Support

We are looking for graduate candidates who have already started their careers in client relationship support with Strong communications skills & enhance our organization’s relationship with clients.

Our ideal candidate is an excellent communicator, has a positive attitude, and is comfortable working closely with various teams to ensure client satisfaction.

Ensure that a full understanding of the client’s needs are obtained and used as a key driver to the matching of careers

They handle complaints, provide appropriate solutions and alternatives within a given time limit, and follow up to ensure resolution.

Excellent communication and presentation skills

Provide accurate, valid and complete information by using the right methods and systems.

Track record of over-achieving quota.

Their ultimate goal is to ensure client satisfaction, which in turn contributes to the company’s success and profitability.

Responsibilities –

• Manage calls of the customers, post payment for documentation and issuance of policy.
• Work with various departments to meet client needs.
• Identify and assess customers’ needs to achieve satisfaction
• Implement processes for consistent team handling of customer complaints
• Analyzes and reports performance data on customer escalation trends and business improvement plans
• Anticipate client needs and provide proactive solutions.
• Keep accurate records of client interactions.
• Partners with cross-functional leaders to isolate and resolve systemic issues based on customer and employee feedback

Role: Client Relationship Support

Experience:   3+ years

Age: completed 18yrs of Age

Department:  Customer Success

Employment Type: Full Time

Role Category: Back Office

Industry Type: Non IT

Education :  12th Pass (required)

Graduate and above.

Pay: ₹11,000 – ₹15000 month

Time: –

Notice period:– 15 Days

Languages: Fluent English (Required)

Benefits:

• Provident Fund
• Health insurance

Schedule:

• Day shift
• Morning shift
• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Required Skill Set:

• Good fluency in English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Willing to work in Rotational shifts and Rotational week off.

Key Skills:

• Customer support
• Customer service
• Planning and analysis
• Basic knowledge of Computer
• Strong Knowledge in MSOFFICE.
• Typing
• Complaint management components
• Communication skills

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