https://freejobslink.com/
TELUS International
Noida, Ghaziabad, Delhi / NCR
Table of Contents
Role: Non Voice – Other (Customer Service- Technical Chat)
Experience: 1-3 years (minimum 1 year of experience in international chat profile)
Job type: Experience
Department: Customer Success
Employment Type: Full Time, Permanent
Role Category: Non Voice
Industry Type: BPO
Education : UG: Graduation Not Required
Pay: 2.25-3.75 Lacs P.A.
Age: —
Opening: 1
Notice period: —
Languages: Hindi, Marathi, English
Work Location:
Work Timings :
Shift : Day Shift
Schedule: Rotational shifts & Rotational week offs.
Job description
Customer Service- Technical Chat
Our innovative and growing Team is looking to fill the role as a Customer Service- Technical Chat Also knowledge of technical chat with strong communication skills.
The Repair Service Attendant role is responsible for providing upbeat customer service as a contact center representative to assist current voice and high-speed internet customers.
Troubleshoots service-related issues including hardware and software configurations. All contacts are inbound and are technical support cum sales.
Ability to multitask in a Microsoft Windows environment and utilize multiple programs for troubleshooting.
Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues
Should be comfortable working in 24*7 Working Environment.
Roles & Responsibilities :
- Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
- Walks customers through common phone hardware and software configurations to maximize service functionality.
- Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
- Schedules a technician dispatch for on-site service calls when necessary.
- Escalates appropriate technical issues to upper-level technical support when needed.
- Provides solutions and resolution resources for customer repair problems.
- Interfaces with customers over the phone providing status updates and ensuring service has been restored.
Perks and Benefits
Pick and Drop facilities.
Medicare Facility(free online consultation with Doc)
Variables based on performance.
Required Skills:
- Analytical skills
- Good communication skills
- Coordination skills
- Quick & Right Decision Making
Key Skills:
- technical chat
- technical support
- Internet Troubleshooting
- International Chat Process
- Blended Process
- US Process
- telecom process
- International BPO
- Basic knowledge of Computer
- Communication skills
Speak with the employer
About company:
Xavient Information Systems (XIS) is a software services organization born and brought up in the new economy. At Xavient, we strive to maintain a fulfilling and rewarding work environment which we believe is a catalyst for great achievements.
Contact Antara@7042566314
Address:
6th Floor, Building No 5 IT ITES SEZ,
Plot No 20 21 Sector135,
NOIDA , Uttar Pradesh, India
Interested candidates can share your resume at
Mail- antra.rawat@telusinternational.com
For more information, please connect with Antara@7042566314 Or whatsapp @7042566314
| For More Job Updates | Click Here |
| Join WhatsApp Channel | Click Here |
| Follow Facebook page | Click Here |
