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Gatita technology pvt ltd
Pimpri-Chinchwad, Maharashtra
Table of Contents
Role: Customer support executive
Experience: 1 year (Preferred) Fresher
Age: —
Department: Customer Success
Employment Type: Full Time, Permanent
Role Category: Back Office
Industry Type: BPM / BPO
Education : UG: Any Graduate
Pay: ₹18,000 – ₹25,000 a month
Time: –
Notice period:–
Languages: Hindi, English
Shift and schedule
- Day shift
Supplemental Pay:
- Yearly bonus
Job description
Customer support executive
We’re Looking For Graduate Candidate to start their careers in Customer support executive with Strong communications skills & excellent verbal and written English proficiency.
To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance.
Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.
Customer inquiries: Respond to customer questions and concerns through various channels, such as phone, email, social media, or live chat.
Issue resolution: Identify and resolve customer issues.
Customer feedback: Gather and analyze customer feedback to improve products and services.
Relationship building: Build and maintain positive relationships with customers.
Product education: Educate customers on the benefits of a product and how to use it.
Team management: Hire, direct, and monitor a team of customer service representatives.
Roles and Responsibilities:
- Provide technical support to customers through various channels such as email, chat, and non-voice processes.
- Understanding customer needs and providing appropriate solutions and attention.
- Should be customer friendly.
- Handle customer queries related to software products and services with a focus on resolving issues efficiently.
- Collaborate with internal teams to troubleshoot complex technical problems and escalate when necessary.
- Meet performance metrics for quality, productivity, and first-call resolution rates.
- Should be Energetic & ready to do field Job.
Skills:
- Proficient in email and chat communication tools.
- Basic computer literacy and ability to navigate various applications.
- Strong organizational skills.
- Ability to handle multiple tasks simultaneously.
Key Skills:
- Communication skills
- Customer support
- Basic knowledge of Computer
- Non Voice Process
- Technical Voice Process
- Voice Process
- Strong Knowledge in MSOFFICE.
- Typing
- International Process
- Bpo Non Voice
- Web Chat
- Email Process
- International BPO
- International Voice Process
- Chat Process
- Customer service
About Company:
Work Location: In person
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We are Hiring !!
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