Job Openings for Pharmacists Customer Support Executive, In Intellihealth Solutions Private Limited Andheri,Mumbai , Apply Online!!
Job Description
Position Title: Pharmacists Customer Support Executive
Salary:
- INR 18,000 per month (in-hand) with a total CTC of INR 22,000.
- Performance-based incentives of up to INR 5,000 or more.
Location: Powai, Mumbai
Employment Type: Full-Time / Part-Time
Job Summary:
We are looking for a dedicated and empathetic Pharmacists Customer Support Executive to join our growing team. In this role, you will serve as a knowledgeable resource for customers, offering expert assistance with prescription medications, over-the-counter products, and general pharmacy-related queries. You will play a crucial role in ensuring customer satisfaction by providing accurate information, resolving concerns, and facilitating smooth pharmacy services.
Key Responsibilities
1. Customer Support and Assistance:
- Provide professional advice to customers via phone, email, or chat about medications, dosages, potential side effects, and general pharmacy inquiries.
- Assist customers with prescription refills, medication alternatives, and drug interaction queries.
- Resolve customer concerns related to prescription accuracy, delivery issues, or billing queries promptly and professionally.
- Maintain high customer satisfaction through clear and empathetic communication.
2. Pharmacy Expertise:
- Offer accurate and up-to-date guidance on prescription drugs, OTC medications, supplements, and healthcare products.
- Educate customers on proper medication usage, potential adverse effects, and safe storage practices.
- Counsel customers on drug safety, including identifying interactions, contraindications, and allergies.
3. Prescription Review and Coordination:
- Verify prescription orders for accuracy and compliance with pharmacy standards.
- Assist customers with insurance-related queries, including prior authorizations and formulary verifications.
- Address issues related to prescription availability, shortages, or substitutions.
4. Documentation and Records Management:
- Accurately log all customer interactions, complaints, and resolutions in the customer support system.
- Maintain strict confidentiality of customer information in compliance with HIPAA and other legal regulations.
- Keep prescription histories and other relevant data updated.
5. Team Collaboration:
- Coordinate with pharmacists, pharmacy technicians, and other team members to resolve complex medication issues.
- Liaise with healthcare providers and insurance companies for prescription clarifications and approvals.
6. Quality Assurance and Compliance:
- Adhere to standard operating procedures and comply with regulatory guidelines issued by authorities such as the FDA, DEA, and state pharmacy boards.
- Stay updated with the latest developments in drug regulations, new medications, and industry best practices.
Skills Required:
- Strong verbal and written communication skills.
- Ability to simplify complex medical concepts for customers without a medical background.
- Exceptional problem-solving abilities with a professional and empathetic approach.
- Excellent organizational skills and attention to detail.
- Familiarity with pharmacy software, CRM tools, and customer support platforms.
Job Role
Work Location:
Urmi Corporate Park Solaris, Saki Vihar Road, Opp. L&T Flyover, New Mhada Colony, Budhia Jadhav Wadi, Marol, Powai, Mumbai, Maharashtra, India
Department:
Healthcare / Pharmacy
Role / Category:
Pharmacists Customer Support Executive
Employment Type:
Full-Time
Shift:
Day Shift
Job Requirements
Experience:
- Open to candidates with any level of experience.
Education:
- Diploma in Pharmacy or a degree such as B.Pharm, M.Pharm, Pharm.D, or equivalent qualifications in Unani, Ayurvedic, or Homeopathic Pharmacy.
Past Role Experience:
- Experience in Customer Support (BPO/Voice/Blended) or as a Pharmacist preferred.
Language Proficiency:
- Basic English
Gender:
- Open to all genders
About the Company
Name: Intellihealth Solutions Private Limited
Address:
Urmi Corporate Park Solaris, Saki Vihar Road, Opp. L&T Flyover, New Mhada Colony, Budhia Jadhav Wadi, Marol, Powai, Mumbai, Maharashtra, India
